Frequently Asked Questions
Can't find an answer? WhatsApp us anytime.
Handmade Just for You
Every product is handcrafted and personalized according to your selected name, date, design or custom details. Since every order is made exclusively for you, Cash on Delivery (COD) is not available for customized products.
Secure prepaid payments: UPI • Credit Cards • Debit Cards • Net Banking • Wallets
Why is Cash on Delivery unavailable?
Since every product is handmade and customized specifically for each customer, prepaid payment is required before production begins. This lets us lock your handmade slot and start work immediately.
Can I cancel my customized order?
Customized orders cannot be cancelled once production has started. You may cancel within 12 hours of placing the order — WhatsApp us and we'll do our best to accommodate.
Which payment methods are accepted?
UPI, Debit Card, Credit Card, Net Banking and Wallets — all processed securely via Razorpay.
How can I contact you?
You can reach us on WhatsApp, Instagram or Facebook Messenger. WhatsApp is the fastest — we usually reply within 30 minutes during business hours (Mon–Sat, 10 AM – 7 PM).
How long does customization take?
Every piece is handcrafted to order. Typical turnaround is 3–5 business days for hair accessories and 5–10 business days for embroidery hoops. Complex or photo-based designs may take a little longer — we'll always confirm the exact timeline on WhatsApp.
Can I upload my own design or reference photo?
Absolutely. You can upload a reference image during checkout or share it with us on WhatsApp after placing the order. Our artisans will translate it into a hand-stitched interpretation.
Can I customize names, dates, fonts and thread colors?
Yes — names, dates, fonts, thread colors, hoop sizes and messages are all yours to choose. Every order is made entirely to your specifications.
Do you deliver PAN India?
Yes, we ship across India with trusted courier partners. Most orders deliver within 3–6 business days of dispatch.
Can I change or cancel my order after placing it?
Because each piece is made-to-order, changes are only possible before we begin stitching. WhatsApp us within 12 hours of ordering and we'll do our best to accommodate.
Do you gift wrap?
Every order ships in signature premium packaging at no extra cost — perfect for gifting straight out of the box.
Is Cash on Delivery available?
We currently accept prepaid orders only (UPI, cards, net banking via Razorpay) so we can lock your handmade slot and begin work immediately. Payments are 100% secure.
How do I track my order?
You'll receive email and WhatsApp updates at every stage. You can also track live from our Track Order page using your order number.
What about returns?
Because each piece is handmade for you, we don't accept returns for change of mind. Damaged or defective items are replaced free of charge — see our Refund Policy.
How do I care for my embroidery hoop?
Avoid direct sunlight and moisture. Dust gently with a soft brush. Cared for properly, your hoop is meant to last generations.
Do you offer bulk or corporate gifting?
Yes — please contact us with quantities and timeline and we'll prepare a quote.